In short: it is impossible to hold a CSR accountable for anything they promise over the phone. They refuse to transfer calls (even though they can find fellow employees, even across call centers), they won’t do conference calls, and they can’t provide confirmation numbers for anything they do. CSRs at the Connector do indeed have ID numbers assigned to them, but good luck trying to find someone you talked to in the past. The Health Connector routes its calls to call centers all over the country, meaning trying to talk to the same person about your case is like playing Russian roulette without bullets in a padded room because you’re not allowed to even shoot yourself in the face.Here’s the gist of what’s wrong with this organization: If ANYTHING goes awry in your application process, or anything is slightly out of the norm, you’re in for a ride. The MA Health Connector is an administrative abomination.
I like bureaucracy and big government and citizen welfare.I’d gladly pay more taxes to support a single-payer healthcare system.Let me start by getting a few things out of the way: I give you the ongoing trials and tribulations of one man’s struggle against the inimical monolith of public-sector despair that is the MA Health Connector! Update: The Health Connector changed its secret Urgent Care Services phone line to 844.558.3454. Institute of the Arts & Sciences Global Steering Systems Ascot Group Dr.
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